The pandemic has shifted the way we interact socially and in business. Many "rules" of etiquette have remained, yet some have been revised. There's much to see here. So, look around and learn about us. We hope you enjoy our site and take a moment to drop us a line.
Ensure your professional image is congruent with your position. Build credibility with staff, board members, clients and customers.
Best business practices and communication techniques can align with your clients' and customers' level of expectation. It actually is possible to sync your intended impression of yourself with their perception using this little known personal branding skill.
“Appropriate” is the key word when considering attire for your business. With impeccable grooming, be perceived as a person who handles the details of business well.
Professional front office and call center staff are extremely valuable to your business. Attract and retain customers with intentional and authentic excellence in every facet of customer interaction.
Guard against or eliminate office incivilities, discourteous leadership, and other behaviors that may cause your best and brightest to leave your organization. Workplace professionalism is paramount to the success of any company.
Developing relationships are vital to growing and sustaining a business. Create valuable professional relationships and be confident and comfortable while ‘working a room.'
This method of conducting business is here to stay. Although you may not meet in person, your professionalism, credibility, and confidence can still shine bright and reveal the
best of who you are
with these tips.
Sensitivity and courtesy matter! Whether conducting business with, or entertaining guests from another land, you'll be given enough tools to show the proper respect for your guests’ customs and traditions.
Secrets to lessen the stress of air travel. Be safe in hotels; know who to tip, when and how much.
Getting the job is more than presenting a flawless resume. We map out the details of the
three interview styles
It's about so much more than which fork to use. All of your professionalism is revealed at the dining table. Hosts and guests each have "roles" to perform to ensure business credibility remains in tact.
For C-suite execs, this session is private, confidential, and not for the "faint-at-heart." Together we will determine areas of needed professional social growth personally and within the organization. We will target specific behavior to better engage subordinates and employees to successfully achieve the vision of your business.
We examine how people are judged and evaluated in business. Make your entrance powerfully, and learn how take up space to add to your credibility and confidence. Posture, facial expressions, using strong, yet natural gestures, and speaking well all add to increased business. The interactive lesson includes checking the handshake, speaking clearly and self-introductions. We tap social media professionalism, marketing materials, electronic communication, and reputation excellence in this session as well. This is an especially eye-opening session for entrepreneurs, sole proprietors, and small business owners!
Dressing appropriately for your industry is important to success. More specifically what works for maintaining personal credibility through styling is explored here. Natural hair styles, men’s facial hair, accessories, grooming, hygiene and footwear are all included and intricately dissected. We will also explore tattoos and piercings and the workplace.
Customers not greeted properly, or kept waiting either in person or on the phone? We 'secret shop' your business, share and correct staff problems. The first-face and first-voice of your company will ensure your business represents you with excellence! At your request we will be the "fresh eyes" to present new ideas to help grow your client base and engage customer-facing employees more effectively.
Professional courtesy in the workplace can be daunting with diverse personalities. Unfortunately, workplace incivilities are high on the list of why an employee leaves a job. In our changing times, we must now understand and embrace gender identity to avoid discrimination in the workplace. We identify "issues," and provide education, tips and strategies for leadership to make certain your best and brightest remain in your employ.
The social side of business is a necessary component to career success. Making introductions, conversation, and contacts are taught here. Learn the correct way to wear name tags, hold beverages and hors d’ oeuvres; when and how to present business cards, personal space and how to follow-up with your professional contacts.
Learning the rules of culture in a specific country is paramount to success in doing business overseas. We discuss specific country expectations and manners, specifically introductions, culture courtesy, and gift-giving.
Tips to professionalism and safety while travelling. From flight-seat selection, getting through TSA quickly, boarding and deplaning courtesy, to making hotel reservations, front desk, hotel room propriety, room service and check out. We also include tips on tipping! All manner of travel for business is discussed.
Increase confidence, value and refinement with positive body language and excellent vocal style. Prepare correctly for the telephone screening, face-to-face and lunch interviews, proper attire and thank-you notes. Hear what HR managers look for, and get clues to understanding corporate culture and professional workplace expectations.
Learn everything from 'soup to nuts' about business dining throughout a live dining experience. Depending upon your expectation, a three to eight-course meal is enjoyed in this session. If desired, we arrange wine pairings and sommelier. Questions are entertained throughout the meal. By meal's end, participants will better understand host/guest responsibilities, and business dining intricacies.
With fun and games, we teach good manners and age-appropriate ways to socialize, including making friends, conversing, sharing, and disagreeing gracefully.
"Get the Job, Keep the Job Workshop For Teens" has been a successful training program created to introduce business soft skills and prepare teens for the workplace.
Sexting, cyber-bullying, trafficking, we expose tactics of predators and ways to protect oneself, or seek confidential help. We also discuss when and where cell phones use is inappropriate.
Sadly, we created this specifically for African American teen males, but is now available to all teens. Shared with an African American law enforcement officer, our young people will understand their rights, police/other's mindset, how to act if/when stopped and most important, how to get home safe!
Specifically for 'tween and teen girls, this session focuses on why proper attire is important most especially as girls become young women. With your permission, we examine the wonderful complexities of womanhood with diagrams, and lots of dialogue.
Beside celebrating the end of high school, this formal dance is typically the introduction to socializing as adults. Here we discuss head-to-toe grooming for both ladies and gentlemen. More important, we teach social and dining skills, cover expectations, and dissect every detail of making this event memorable and safe.
Children ages 6 to 11 learn manners through having fun and playing games. We'll share the importance of kindness to others, obeying rules, making friends, and handling disagreements. These short sessions coupled with adult commitment, impress upon children the value of civility.
Through a special half-day lesson, youth ages 16 to 18 will be given skills to correctly fill out online and hard copy job applications, appropriate dress, answering interview questions, and workplace expectations. The highlight of this session is the addition of hiring managers looking to employ teens on the spot!
Expressly for young ladies ages 12 to 16, this talk is about guidance toward wholesome womanhood. We discuss how a woman's choice of attire affects how she is perceived. And we delicately, yet realistically discuss the importance of a young woman's virtue. We dive into the beautiful wonders of puberty discussing female and male anatomy, what happens during sex, and feminine hygiene. Questions are answered and myriad consequences for faulty behavior are underscored. This is a no-holds-barred conversation that engages our young ladies with a very cool "auntie" with whom girls are encouraged to freely share.
Although attire choices are mentioned we focus on behavior and protocol around this very special occasion. Parents' expectations are addressed as are budgets, and timelines for asking or accepting a date, going solo, ordering corsages/boutonnieres, limousine service, dining reservations. We teach and drill social behavior throughout the evening, including dining manners, after parties, and respecting curfew. We will even discuss recognizing unsafe behavior and what to do if the evening does not go well.
Cell phones, computers and other electronic devices have become necessary to help us all live life. However, they can also be a door to darkness. In this session, young people will be able to identify cyber-bullying and are provided ways to combat it. Working with parents, we partner to protect our youth against sexting, and reveal a few tricks of predators and traffickers.
This is an unfortunate reality that our African American males must deal with. We now allow all teen males to attend. We bring in an African American police officer to help young men understand law enforcement's perspective. Youth are encouraged to ask questions and to vent frustrations. More importantly, our young men leave with strategies and mental strength to do what is necessary to get home safely, with dignity in tact!
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